Please register your complaint with us and it will be investigated by the practice manger/ complaints lead under the practice based complaints procedures.

However, if you do not wish to register your complaint directly with the Practice and you are an NHS patient, you can contact NHS England where your complaint will be investigated. Contact details for NHS England are as follows.


Tel: 0300 311 22 33

Address: PO Box 16738, Redditch, B97 9PT

This case will then be passed on to the appropriate local area team (LAT) for investigation and response. The local NHS England area team is:

NHS England, CPC1
Capital Park, Fulbourn, Cambridge CB21 5XA.

Please see attached PDF document for more information.

If you are a Denplan patient please see the procedure here.

If you are a Private patient and you do not wish to contact the Practice concerning your complaint, please refer to the GDC website.