FAQs

1. How can I get in touch out of hours?
In an emergency Private or Denplan patients may call 01954 782 181 for details of the on call Dentist and NHS patients the NHS Emergency Service on 111.
2. Why do I have to sign the blue form given to me by reception?
This is a legal requirement for accepting treatment under the NHS. Every patient has to sign a similar form for every course of treatment, even if this consists of only a check up.
3. What if I cannot bring proof of the benefit I am on?
We will still treat you as though you are on the benefit. But we are required to note that we have not seen the proof and you will have to sign the Government form which indicates which benefit you claim to be on and that entitles you to free treatment. You can be prosecuted by the Government if you are not telling the truth.
4. Why does the NHS not provide white fillings and crowns on back teeth?
This is because they are not a clinical necessity. The NHS only provides metal fillings and crowns, on back teeth. If you would like a white filling or crown the Dentist can provide this as a private treatment and will advise you of the cost.
5. I have already provided you with my medical history, why do you ask me to do it again?
The General Dental Council requires Dentists and Hygienists to check and note that they have checked a patient’s medical history before treatment. Whilst this will be a verbal check, it is important that a patient completes and signs a medical history form on a regular basis to ensure that we have up-to-date information and to prove that we have.
6. Will I be seen if I arrive late?
The receptionist will check with the Dentist to see if they can still see you. This is easier with shorter appointments but with long appointments it is often impossible to fit a patient in. This is because our Dentists are very busy and usually fully booked. They also need the full time allocated to do complicated work such as root canal treatment or preparing laboratory work which cannot be rushed. We may sometimes give you the option of waiting to see if the next patient arrives, just in case a slot becomes available.
7. Will my appointment be on time?
We try very hard to make sure that we run late as infrequently as possible. We also ensure that our Receptionists inform patients if they have to wait more than 15 minutes. However, equipment can break down and a patient’s treatment can be more complicated than we anticipated, so yes, we may sometimes run late.
8. What happens if I miss an appointment or cancel an appointment too late?
We are not allowed to charge NHS patients for failing to attend their appointments. So we have had to institute a policy that if 2 appointments are missed or cancelled without 24 hours notice (1 working day) within a year, then we may no longer be able to see that patient under the NHS.
Any patients that fail to attend or cancel their Hygienist appointment with less than 24 hours notice will be liable to a £20 charge.
9. Do I have to pay for an urgent or emergency appointment?
NHS patients will usually pay a Band 1 fee to get you out of pain, but if time allows and we are able to provide a more permanent solution it may result in a Band 2 fee. Private patients will be advised of the cost at the time of the appointment.
10. What happens if I am unable to return for treatment after treatment has been planned?
If you are unable to attend to complete your treatment, please let us know as soon as possible. This can be done by telephone. If we are not kept informed, the course of treatment will be closed within 2 months of your last visit. You may then incur additional NHS charges when you return for treatment.
11. Why do I need to see the Hygienist?
They provide a comprehensive level of treatment that is not available on the NHS. We generally refer our patients to see the Hygienist as part of our long-term preventative protocol. In our opinion, patients who visit the Hygienist regularly and follow the regimes prescribed to them generally have fewer problems..
12. How do I make a complaint?
We hope you never have to make a complaint as we are always open to discussing any issues you may have. However, if you do feel the need to make a complaint please see the link below.
Make A Complaint